Complaints & feedback
Effective from 3 October 2026.
Where to send feedback
- Phone/Zalo: 0345.076.056.
- Messenger or WhatsApp (buttons on the website).
- Email: minhhuancaphe@gmail.com.
- At the shop: 74 Nguyen Thi Can, Tan Thoi Hiep Ward, Ho Chi Minh City, Vietnam.
Process
- Send us your feedback or complaint with your order details and photos/video if any.
- We confirm receipt and reply within 24 hours.
- We check the case and resolve it within 3 working days (for example exchanging goods under the Returns & refunds policy).
- If the two sides cannot agree, the dispute is settled by negotiation first; failing that, either side may bring it to the competent authority under Vietnamese law.
Contact
Phone/Zalo 0345.076.056 · Email minhhuancaphe@gmail.com · Address 74 Nguyen Thi Can, Tan Thoi Hiep Ward, Ho Chi Minh City, Vietnam.